What is Noted and how does it work?
Noted takes the annoyance out of the returns process. Our mobile application (available on the Apple App & Google Play Stores) connects to your Gmail and scans for retail purchase confirmations, tracks return window deadlines and notifies you before you miss them with push notifications.
I have a purchase that Noted was unable to track. What should I do?
Noted’s list of retailers continues to grow. If you do not see a purchase listed in your account, email us at
info@notedreturns.com and we will update our list with your preferred retailer.
How can I return items to retailers that aren't yet on Noted's list?
On your Noted dashboard, at the bottom of the page you will see an "Add it manually" button. Click it and upload your receipt or QR scan for us to approve and return on your behalf.
What information does Noted collect?
Noted securely locates your purchase receipts in your email so that we can track your returns and notify you when your return window is coming to an end. We take your privacy very seriously, and you can read more about our process in our privacy policy.
How is my information being shared?
Trust is important to us at Noted. We know that your data and privacy is important to you and it’s important to us. We never sell your data. We’ll only share data with your consent or in ways you’d expect, which we talk more about in our privacy policy.
How do I delete my Noted account?
Login to your Noted account dashboard and navigate to the Account Settings page. From there you can choose Delete Account. Deleting your account will permanently clear all scanned items and account information. All open orders will continue to be picked up and charged unless canceled through the order history page.
Are my emails kept private?
Absolutely. We maintain high security standards and value your privacy. Our system only pulls necessary information from email receipts to help make managing your returns easier.
How do I contact Noted customer service?
Our member services team would be happy to help you! Drop us an email to
info@notedreturns.com and we’ll get back to you.
If you have a question that’s not listed above, please contact us at info@notedreturns.com and a Noted team member will respond to you shortly.
My charity is interested in working with Noted for donations. Where do we sign up?
We're always eager to grow our family of charitable partners. Please fill out the form on our
Work With Noted page and we’ll get right back to you.
How can I tell my friends and family about Noted?
Thanks for helping us spread the word! Please follow us or encourage them to follow us on their preferred social media platform, download the app, and sign up for an account.
Do you offer same day pickups?
Currently pickups must be scheduled 2 days ahead of time and pickups are only available Friday through Monday. If you have an urgent return please email us and we will see if we accommodate your request. A surcharge may apply.
If you have a question that’s not listed above, please contact us at info@notedreturns.com and a Noted team member will respond to you shortly.
