Frequently Asked Questions

What is Noted and how does it work?

Noted takes the annoyance out of the returns process. Our proprietary technology scans your email for retail purchases, tracks return window deadlines and notifies you before you miss them. If you live in our pickup service area, we will return or donate your items for you. Learn more about our pickup packages

I have a purchase that Noted was unable to track. What should I do?

Noted’s list of retailers continues to grow. If you do not see a purchase listed in your account, email us at info@notedreturns.com and we will update our list with your preferred retailer.

Can I set up an account if I'm outside the pickup service area?

Absolutely - our Noted returns platform is available for everyone.

How can I return items to retailers that aren't yet on Noted's list?

On your Noted dashboard, at the bottom of the page you will see an "Add it manually" button. Click it and upload your receipt or QR scan for us to approve and return on your behalf.

What information does Noted collect?

Noted securely locates your purchase receipts in your email so that we can track your returns and notify you when your return window is coming to an end. We take your privacy very seriously, and you can read more about our process in our privacy policy.

How is my information being shared?

Trust is important to us at Noted. We know that your data and privacy is important to you and it’s important to us. We never sell your data. We’ll only share data with your consent or in ways you’d expect, which we talk more about in our privacy policy.

How do I delete my Noted account?

Login to your Noted account dashboard and navigate to the Account Settings page. From there you can choose Delete Account. Deleting your account will permanently clear all scanned items and account information. All open orders will continue to be picked up and charged unless canceled through the order history page.

Are my emails kept private?

Absolutely. We maintain high security standards and value your privacy. Our system only pulls necessary information from email receipts to help make managing your returns easier.

How do I contact Noted customer service?

Our member services team would be happy to help you! Drop us an email to info@notedreturns.com and we’ll get back to you.

If you have a question that’s not listed above, please contact us at info@notedreturns.com and a Noted team member will respond to you shortly.

How long after my scheduled pickup will my return be fulfilled?

Your items will be returned within 72 hours of pickup.

What do I need to do to get ready for a pickup?

Just put your items in your Noted bin! Our Noted drivers will have all the necessary materials to complete your return (packaging, return label, etc). If we have issues printing labels or completing your return, we will contact you.

Do I have to pay for shipping supplies?

Our Noted drivers will provide boxes, tape and packing materials which are included in your subscription. If you have an oversized item, please provide the original box to ship it back in. Additionally, we will happily take any shipping boxes off your hands to reuse and recycle. If Noted frequently needs to purchase larger boxes on your behalf there will be a surcharge added to your account.

When is Noted going to offer return service in my city?

As we grow, we’ll continue to add cities to our service areas. You can still set up an account to track your return windows and save money.

How do I receive a refund or store credit for my return?

Each retailer has their own process for refunds. Usually, refunds are reimbursed to the card used for purchase, however sometimes a store credit will be issued. If we need to accept reimbursement for a brick-and-mortar store return, Noted drivers are equipped with company credit cards and we will put the reimbursed amount back to the card we have listed on your account through our secure payment processor Stripe.

What if I purchased from a store that Noted does not have a return policy for?

If the retailer is not currently listed, Noted may not be able to accurately notify you of your return window. We are adding retailers all the time, so drop us a note and we’ll see if we can quickly add them to the list.

How many items can I return/donate?

Each Noted bin can fit approximately 12 clothing items or 5 pairs of shoes, depending on the size. You can request additional bins for a small fee if needed. We also encourage our customers to reuse their shipping boxes. If you have more items to return than will fit in our bin and provide your own box for shipping, then we will waive the fee for additional bins.

How will I receive my receipt for my donations?

When you schedule a donation pickup, a tax form will automatically become available to you at checkout. Download and fill out the form to keep for your personal records. Please visit the charity’s website to learn more.

If you have a question that’s not listed above, please contact us at info@notedreturns.com and a Noted team member will respond to you shortly.

My charity is interested in working with Noted for donations. Where do we sign up?

We're always eager to grow our family of charitable partners. Please fill out the form on our
Work With Noted page and we’ll get right back to you.

How can I tell my friends and family about Noted?

Thanks for helping us spread the word! Please follow us or encourage them to follow us on their preferred social media platform and sign up for an account.

Do you offer same day pickups?

Currently pickups must be scheduled 2 days ahead of time and pickups are only available Friday through Monday. If you have an urgent return please email us and we will see if we accommodate your request. A surcharge may apply.

If you have a question that’s not listed above, please contact us at info@notedreturns.com and a Noted team member will respond to you shortly.